In this issue... |
 Upcoming Quantum2 Sessions
Quantum2 Web Sessions
Getting To Know Your Quantum2 Coach
Spotlight on Quantum2 InfoStar
Quantum2 Topic of the Month
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Upcoming Quantum2 Sessions
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A new Quantum2 workshop entitled "Creating
a Knowledge Sharing Culture: How to Thrive on Change" will
be offered at Dialog Updates this month at the following
locations:
Stockholm, Sweden
 September 21, 2005
Copenhagen, Denmark
September 22, 2005
To
register for the workshops at these locations,
please visit our Web site.
On Tuesday October 18, 2005, UK Quantum2 members
are invited to attend the following two workshops
being offered at the London Bridge Office training
facilities. Details for registration will be e-mailed
to UK customers in the following week.
Creating a Knowledge Sharing Culture:
How to Thrive on Change
Creating a Brand Identity
Spaces are limited, and registrations will be accepted
on a first-come basis.
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Quantum2 Web Sessions
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The following Quantum2 Web sessions are being
offered through to December 2005. Among the offerings
will be our second series of related sessions on
basic marketing concepts and more advanced branding
and negotiation skills. The series sessions will
be offered twice in one day to accommodate various
time zones. The World Clock time converter will
match the session time to your local time.
Following the very successful introduction of Web
sessions in languages other than English, we will
also additionally be offering a session in Dutch
this September and in French during October.
MARKETING INFORMATION SERVICES SERIES
Package, Promote, Persuade
September 15, 2005
9:00 a.m. ET; 2:00 p.m. GMT
September 15, 2005
2:00 p.m. ET; 7:00 p.m. GMT
Creating a Brand Identity
November 17, 2005
9:00 a.m. ET; 2:00 p.m. GMT
November 17, 2005
2:00 p.m. ET; 7:00 p.m. GMT
OTHER WEB SESSIONS
Defining the Value of Information: Beyond
ROI (conducted in Dutch)
September 29, 2005
9:00 a.m. ET; 2:00 p.m. GMT
Assessing
Clients’ Needs: Map
the Information Flow
October 20, 2005
2:00 p.m. ET; 7:00 p.m. GMT
Defining the Value of Information: Beyond
ROI (conducted in French)
October 27, 2005
9:00 a.m. ET; 2:00 p.m. GMT
Adding Value to Information Services
December 15, 2005
9:00 a.m. ET; 2:00 p.m. GMT
REGISTER
TODAY for these WebEx sessions.
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Quantum2 Highlights Archives
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 Quantum2 Highlights
A newsletter of the Dialog leadership development program for information professionals
Dear Quantum2 Member...
We hope that you have managed to take some vacation
this summer. As we return to work and concentrate
our thoughts on business issues, we also are thinking
of our displaced colleagues who have suffered greatly
at the hands of Hurricane Katrina. We hope that it
is not too many months before they fully recover
and are back on their feet.
Getting
to Know ... Your
Quantum2
Coach
Our featured Quantum2 coach this month is Christa
Fourie of South Africa.
 Q: How long have you worked for Dialog?
A: 5 months
Q: How did you come
to join Dialog?
A: I
used to be a client of the South Africa office, and
when my predecessor told me she was leaving to pursue
other interests, I expressed an interest in the job;
and things just went from there. I feel as though
it was meant to be.
Q: What are your key responsibilities?
A: Customer services, large
account management and training.
Q: What is the most rewarding aspect of your
job?
A: Doing in-depth searches
with Boolean logic and finding relevant information
for my clients.
Q: What is the most challenging aspect of
your work?
A: Dealing with the variety
of personalities one comes across.
Q: How do you balance work and personal life?
A: It's always a challenge,
but I do try.
Q: What did you want to be, growing up?
A: A teacher. I actually
became a teacher and hated it. Luckily, I had a librarian
qualification to fall back on. I did a Bibl.Ed -
which is a combined library/teaching degree. I love
what I'm doing now.
Q: What three words would you use to describe
yourself today?
A: Kind,
considerate, non-judgmental
Q: What are your plans for the future?
A: To further my
studies, to travel ... the world is my oyster!
Read
more about Christa at http://scientific.thomson.com/quantum/team/fourie_christa/
Spotlight
on Quantum2 InfoStar –
Christine Cameron
 One of the most important elements of the Quantum2 program is networking among members. By learning
from each others' innovative ideas and best
practices, information professionals are empowered
to try new ideas and undertake new initiatives. Quantum2 InfoStars are individuals who are inspiring examples
of creativity and innovation and exhibit leadership
qualities that we can all learn from. Read how Christine
Cameron of Chiron Biopharmaceuticals is
an agent of change in managing information solutions
for the companies she has worked for. (http://scientific.thomson.com/quantum/infostars/gallery/)
Quantum2 Topic of the Month
Stating Your Value Proposition
Many of us are currently involved in return on
investment studies as we prepare value statements
that justify our costs to secure budgets for the
next year. One of the surest ways of securing your
position within your organization is to make a value
proposition that sets you apart from anyone who might
offer the same service, in other words, "the
competition".
But what does the term "value proposition" really
mean? A value proposition is "a clear statement
of the tangible results a customer or client gets
from using your products or services. The more specific
your value proposition is, the better" (Jill
Konrath, President, Selling To Big Companies). Value
propositions are intended to improve the understanding
of your service benefit across the organization by
stating very clearly how your efforts IMPACT the
organization. The benefit or value gained must be
aligned with the cost of providing that service.
The combination of cost and benefit creates an "Impact
Statement", which will clearly make the value
proposition to your organization.
To
find out more about how impact statements can help
you define your value proposition and justify information
costs, read the Quantum2 White
Paper, "Cost
Justification of Information Services," on our
website.
As always, your suggestions for workshop topics are always welcome and encouraged. If you know a friend or colleague who would benefit from Quantum2, please encourage them to sign up today.
 Regards,
Liz Blankson-Hemans
Director, IPMD
Dialog
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77 Hatton Garden, London EC1N 8JS, UK
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